Privacy Policy

2. SERVICES COVERED

• English Tutoring (online/distance learning)
• Exam Preparation (TOEFL, IELTS)
• College Application Support (Basic and Comprehensive Packages)
• F1 Student Support (Basic, Enhanced, and VIP Packages)
• Translation & Bilingual Services
• Resume and Interview Preparation
• Premium Relocation & Welcome Service (VIP)

3. CLIENT RESPONSIBILITIES

• Clients must provide accurate personal and academic information.
• Clients must complete assigned work or forms on time.
• Clients are responsible for maintaining communication and confirming appointments.
• Clients agree not to misuse or distribute learning materials provided by English Edges.
• Clients agree to act in good faith and with honesty during all phases of service.

4. BOOKINGS & PAYMENTS

• All services must be booked through the official website or by direct agreement.
• Payment is due before the start of any service.
  • Basic Packages require full payment in advance.
  • Enhanced and VIP Packages require a 70% deposit upfront; the remaining balance is due before final delivery or scheduled travel.
• Accepted payment methods include: Wise, Ria, Mobile Money (Orange Money/MTN MoMo), and wire transfers.
• Prices are subject to change based on availability and market conditions.
• Non-payment or chargebacks without just cause may result in immediate termination of services and pursuit of recovery via appropriate channels.

5.  REFUNDS, CANCELLATION & ATTENDANCE POLICY

• Refunds: No refunds will be granted after services have commenced.
• If a client cancels at least 48 hours before the first session, a refund may be issued minus a 20% administrative retainer.
• Missed Classes: Sessions missed without prior notice will not be rescheduled or refunded.
• Late Arrivals: Sessions will end at the scheduled time, even if the client arrives late. After 15 minutes without communication, the session is considered missed.
• Make-up Sessions: May be offered at the discretion of English Edges, depending on availability.
• Repeated cancellations or no-shows may result in termination of services without refund.

6.  LIMITATION OF LIABILITY

• English Edges is not responsible for outcomes outside our control, including visa denials, admission decisions, or government rejections.
• We do not guarantee university admissions, scholarships, or visa approvals.
• English Edges will not be held liable for any incidental or consequential losses.
• Clients agree not to hold English Edges liable for any decisions made by educational institutions, consulates, immigration offices, or third-party organizations.

7.  PRIVACY & CONFIDENTIALITY

• English Edges collects basic personal data (name, email, academic info) to provide services.
• All personal information is kept strictly confidential and will never be sold or shared, except when legally required or necessary for service delivery.
• Client records and documents will be securely stored and protected from unauthorized access.
• Any shared academic documents (essays, transcripts, resumes) will be used solely for the intended service.
• Confidentiality is strictly maintained in accordance with ethical standards and applicable privacy laws.

8.  CODE OF CONDUCT & CLASSROOM ETHICS

• Clients must behave professionally, respectfully, and ethically in all sessions and communications.
• Disruptive behavior, harassment, use of offensive language, or inappropriate conduct may result in termination of services without refund.
• Academic integrity must be upheld. Clients must not engage in plagiarism, falsification of documents, or misrepresentation of qualifications.
• Mobile devices should be muted or used respectfully during tutoring sessions.
• Participation and engagement are expected to ensure success.
• Recording of classes or meetings without express written permission is strictly prohibited.

9.  VIP PACKAGE ADDITIONAL TERMS

• Hotel costs for relocation support are the client’s responsibility (max 2 nights).
• Car rental, transportation support, and other logistical services provided by English Edges are subject to availability.
• All travel-related services must be booked at least 2–4 weeks in advance.
• Clients must agree to a separate VIP Service Agreement prior to booking.
• In the event of rescheduling due to force majeure, alternative arrangements will be made in good faith.

10. INTELLECTUAL PROPERTY

• All English Edges content, templates, videos, and materials are protected by copyright.
• Clients are granted permission for personal use only. Reproduction, resale, or sharing of any proprietary content is strictly prohibited.
• Violation of intellectual property rights may result in legal action.

11. FORCE MAJEURE

English Edges is not liable for delays, cancellations, or disruptions caused by factors beyond its control, including but not limited to natural disasters, illness, war, government restrictions, or digital service outages

12. MEDIA RELEASE (Optional)

By signing this agreement, the client authorizes English Edges to use testimonials, screenshots, or student success stories for marketing purposes. Clients may notify us in writing if they prefer to opt out.

13. DISPUTES & GOVERNING LAW

This agreement shall be governed by the laws of the jurisdiction in which English Edges is legally registered. Any disputes will be handled through mediation before legal proceedings are considered.

• Clients waive the right to bring frivolous claims or actions not supported by evidence of negligence or breach of contract.
• In case of legal intervention, English Edges reserves the right to recover attorney’s fees and legal costs.

14. AGREEMENT ACKNOWLEDGEMENT

 By using any service offered by English Edges, the client confirms that they have read, understood, and agreed to all terms and policies described in this document. A digital or physical signature may be requested depending on the service selected.

This document may be updated periodically to reflect new policies or services. Clients are encouraged to review it regularly.